Help & FAQs

Covid-19

We are dedicated to doing all possible to protect the health and safety of our clients and staff, thus we are closely adhering to government guidelines to limit the spread and effect of the new coronavirus (Covid-19).

We are committed to delivering all e-commerce orders, notwithstanding the current extraordinary situation and any possible delays in processing and transportation. Please contact us if you have any additional questions or would like to learn more about your pending order.

We want to reassure you that orders/return requests are currently being processed following standard procedures and timelines; however, due to the changing situation, delays in processing and transportation of our E-commerce orders/returns may still occur; we apologise in advance for any inconvenience this may cause.

Please be assured that, while putting our clients’ and workers’ safety and health first, we are making every effort to minimise delays as the situation develops.

Due to the present unusual circumstances, we are extending our typical standard return timeframe (please see the “Returns” section of the FAQ for more information). If you require additional information or support about your specific return request, please contact us and we will gladly assess your case.

If you receive a defective or incorrect product, please contact us within 7 days of receiving your order to be eligible for a free exchange with a replacement product. As per our Shipping policy, we will mail you a new replacement Product within 14 days of receiving the damaged or defective Product.

Customer safety, employee working conditions, and adherence to hygiene and safety regulations in warehouses, storefronts, and manufacturing facilities

We want to reassure you that we follow all hygienic and sanitary norms and protocols needed by all relevant agencies and that it is safe to receive parcels, according to the WHO (World Health Organization) – please check their website for more information.

Furthermore, we have temporarily disabled the method that requires receiver signature upon delivery as a safety precaution and in accordance with our couriers, to avoid human proximity.

Please do not hesitate to get in touch with us via the relevant contact information for our Customer Service department.
Phone and WhatsApp 

Email customerservice@danieldiyepriye.com 

Live Chat

Shopping Online

You can browse our new arrivals or choose a specific product category from the e-store menu. Colours, materials, and styles can be used to narrow down your search.

After you’ve added the products to your shopping bag, you can double-check your selection, make changes, and check out. Simply enter your shipping address, billing address, and payment method to complete your transaction.

By logging in through the My Account area on the website, you can manage your orders.

If your order comprises more than one item, the option to receive the items separately via varied shipping methods and dates will appear.

These options will appear preselected at Check-out.

If you do not modify this option, you are agreeing to receive the products separately (at applicable dates) when they are ready for shipment.

Typically it takes 5-7 days, from the date of purchase, for the items to arrive.

If your items are pre-ordered, it will take between 7-14 days, from the date of purchase, for the items to arrive.

You will be able to view the relevant details pertaining to availability and applicable delivery dates in My Account area under Order & Tracking.
Simply mark the relevant option if you want to receive the full purchase as soon as the last item is available for shipping.

The e-store features a wide range of products from the most recent Daniel Diyepriye collections, with new arrivals added on a regular basis. 

Check the size guide on each product page for more information on sizes.

We accept all major credit cards, as well as the various payment methods listed on this page.
As each confirmation e-mail tells that the product is ready to be dispatched, the amount of the products you bought will be billed -according to the specified payment method- after we have confirmed your card information.
Once your payment method has gone through and payment has been made, you will receive a confirmation email.
The confirmation email will confirm when the product(s) is/are ready for dispatch, the type and total number of products purchased and a confirmation of the payment method used.

Danieldiyepriye.com uses the most advanced security technologies to protect your financial information, ensuring that all transactions are completely secure.
You will be charged in the same currency as the pricing shown during the checkout process. Any shipping charges, taxes, and customs are included in the order total.
For orders placed on our website, you will receive a payment receipt.
The payment receipt will be stored and accessible at any point after via My Account area on our website, under Order & Tracking.

When you click the Buy Button to finalise your transaction (hence the “Order”), the purchasing procedure is complete. Both we and the email address you supplied on your order form will receive a copy of the Order. You won’t be able to edit the content of your order once you’ve confirmed it.

You must read and agree to the General Terms and Conditions provided on this website before confirming your order form, either by saving them to your device or printing them. Please make sure you fill out the mandatory field related to the Privacy Policy approval.

Please contact us if you do not receive an email confirming your order within 24 hours of its completion to ensure that it was received correctly.

If you consented to the pre-selected option for getting several shipments at check-out and only a portion of the products you ordered are accessible, we will ship only those products and cancel the balance of the transaction, telling you via an email.

If, on the other hand, you choose to receive the complete order as a whole at check-out and only a portion of the products you bought is available, we will contact you to see if you accept to receive your order partially or if you prefer to cancel it.

Please keep in mind that orders are delivered within 5-14 days (depending on availability) of receiving the confirmation email.

Please keep in mind that the courier only delivers during office hours, Monday through Friday, and requires a signature upon delivery. Please refer to the “Shipping” section for further details.

You can track the status of your delivery via My Account area under Order & Tracking.

Once an order has been submitted, it cannot be amended or cancelled, according to our General Terms and Conditions of Sale.

In any case, please contact us as soon as possible to inquire about details if you need to cancel your purchase. Even if your order has already been dispatched, you can still request a return by following the instructions in the “Returns” section.

We are unable to amend the products in your order, as well as the delivery or billing address, for security reasons. Please contact our Customer Service Department if you find any errors in the information supplied.

You can contact us through our live chat or the “Contact us” area at the bottom of the site.

Shipping

The customer chooses a shipping method from a dropdown menu, and the cost is presented in the shopping bag.

PO boxes and general delivery addresses are not acceptable delivery addresses for the courier

Each relevant shipment will be assigned a tracking number.
You will receive an email with the tracking number and a link to track the packages.

Monday through Friday, during regular business hours, deliveries are made. All orders made on Friday will take an additional 2 days to be dispatched depending on pickup times by courier.
We recommend choosing a shipping address where you or someone you trust is available during the day, as the courier will require a signature.
Please do not hesitate to contact our Customer Service Department if you need assistance rescheduling the delivery.

Our e-store is accessible and ships World Wide.

Returns

If you are dissatisfied with any of the items you purchased on our website for any reason, we allow free returns within 14 days of delivery or collection.
Please check that the items you want to return are in compliance with our conditions of sale before submitting a return.
Purchased items cannot be swapped; thus, if you wish to exchange your purchase, you must return it in accordance with the terms and conditions set forth above and place a new order.

The items must be returned in the same condition as they were received. Please ensure that they are in good condition and that they have never been worn, used, or damaged in any way, and that they are returned in their original packaging with all tags attached. If a product came with a security tag, it will not be accepted for return if the original security tag has been removed, broken, or damaged, or if it has been collected.

Please contact us via the “Contact us” page if you have a problem with the products you got but do not want to return them. We will gladly assist you in determining the appropriate course of action.

To file a return, you’ll need the following:

1. Submit a request via the “Contact us” page. Simply enter your order number and the e-mail address used to place the order to access the request form.

2. Fill out the online form with the requested information, such as the specifics of each item, the exact quantity of items you wish to return, and the reason for the return;

3. Apply the adhesive label on the outside of the box, which includes our return mailing address. At the time of delivery, this label was already included in the original package.

You’ll also find a return form in your order package, which contains all of the information you’ll need to request your return and shipment.

Before completing the return, double-check that it complies with the conditions outlined above and in the Terms of Sale.

The following is required to make a return:

1. Please contact us via the “Contact us” page to obtain a Returns Merchandise Authorization (RMA) number and Return Address.

2. You must take good care of the Product(s) you wish to return, they should be returned unopened, and they should be in their original condition.

3. Make sure all labels provided are attached with the product, which includes our return shipping address, to the outside of the package. This label was already included in the original package at delivery.

4. Once we receive the returned items, we will inspect them. If there are any signs of damage or use, the refund amount will be reduced.

If the return is found to be in compliance, the amount of the returned products will be credited to the original payment method.

We will send you a refund confirmation email after the return process has taken roughly 7 days.

When we get your package, we will inspect it for damage before accepting your return and issuing a refund. This procedure usually takes 7 days.

The refund will be made in the same currency and to the same credit card or other payment method used for the original purchase.

As soon as we have authorised the reimbursement, we will send you a confirmation e-mail. Based on the terms of the payment method used, the credit will appear in your account within one or two billing cycles of the date of the return.

My Account

With an account, you’ll have access to a number of exclusive services that will make your shopping experience more enjoyable and rewarding: 

  • To accelerate the ordering process, save multiple billing and shipping addresses. 
  • To accelerate checkout, save credit card information. 
  • Order history may be viewed.
  • Subscribe to the newsletter by filling out the form below. 

You can access a “Forgot password” link in any place where you can log in to receive an e-mail with a link to generate a new password.

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